# EatCookJoy UAE — Day-1 Reviews & Reputation Pack

> Generated by `ecj-reviews` (GR-1…GR-3). Positive replies auto-post; **negative replies need your ✓**.

## GR-1 · Review request (WhatsApp, sent 2h after the session)
**EN:** Hi {{name}}! 👋 How was your session with Chef {{chef}}? We'd love your honest feedback — it takes 20 seconds: {{link}}
**AR:** مرحبًا {{name}}! 👋 كيف كانت تجربتك مع الطاهي {{chef}}؟ يسعدنا رأيك الصادق — لا يستغرق سوى ٢٠ ثانية: {{link}}

- **4–5★ in-app →** send the Google review link.
- **1–3★ in-app →** do NOT send Google link. Open a private recovery ticket + alert Aziz on WhatsApp.
- No duplicate request within 30 days.

## GR-2 · Reply templates

### 5★ / positive (auto-post)
1. "Thank you so much, {{name}}! 🙏 We'll tell Chef {{chef}} — they'll be thrilled. Can't wait to cook for you again. — EatCookJoy UAE"
2. "This made our day, {{name}}! Fresh, halal, home-cooked is what we live for. See you at the next session. 👨‍🍳"
3. "شكرًا جزيلًا {{name}}! 🙏 سعداء جدًا أن التجربة أعجبتك — بانتظار خدمتك مرة أخرى. — EatCookJoy"

### 4★ (auto-post, gently ask what to improve)
"Thank you, {{name}}! We're glad you enjoyed it. If there's one thing that would've made it 5★, tell us — we genuinely want to get there. 🙌"

### 1–3★ / negative (DRAFT — send to Aziz for ✓ before posting)
"{{name}}, thank you for the honest feedback and I'm sorry we missed the mark. This isn't the EatCookJoy standard. I'd like to make it right personally — I'll reach out on WhatsApp now. — Aziz, EatCookJoy UAE"

> Negative-review rule: empathise, own it, take it private, offer to make it right. Never argue in public.

## GR-3 · Daily sentiment digest (08:00, to Aziz on WhatsApp)
```
⭐ EatCookJoy reviews — {{date}}
Avg rating: {{avg}} ({{trend}})  ·  Reviews: {{count}}
Positive: {{pos}}%  ·  Negative: {{neg}}%
Top praise: "{{praise}}"
Top issue: "{{issue}}"
⚠ Chef flags: {{flagged_chefs}}
```

## Targets
≥4.5★ · 100% response rate · <4h response time · <5% negative · >25% request→review conversion.